We take an agile approach with tight engagement of customers, partners, business leaders and IT to prioritize business needs and design the right solutions. To accelerate our progress, we’re investing in a cohesive digital ecosystem that we’re calling the Dell Digital Way. We heard from partners last week that they’re seeing and feeling the progress, but we know we have more work to do. Again, we’ve exceeded the goal, increasing our speed by 32% Y/Y in 2018 and hitting our SLAs for rebate payment for the past three consecutive quarters. For rebate claiming and payments, we set a goal last year to improve our speed to pay by 30%.By the end of 2018, we beat that goal, turning around 84% of quotes within 4 hours. For quoting, we committed to turning around 80% of all quotes within 4 hours.We’ve surpassed that goal, currently with a mark of 96%. For deal registration, we committed to getting an accurate response the first time, 95% of the time.So did we walk the talk? At GPS, Darren Sullivan shared our progress: Strategic Imperative #1: Make it easier for partners to do more business with us.Ī year ago, we set some lofty goals designed to address the areas you said were most critical. We’re heads-down on these imperatives because our goal is to be the very best in your eyes for today and decades to come. While we’ve made enormous progress over the past year, we’re not slowing down. This feedback shaped our three strategic imperatives, which remain intact today. You asked us to improve predictability of engagement speed up and improve accuracy of some core processes like deal registration, quotes and rebates and break down silos across the Dell Technologies portfolio. Last year, you, our partners, said certain things were holding you down – they were your gravity. It’s important to me that you see and feel the great progress we’re making as a result of your feedback. The theme of the event was “Defying Gravity” and by now you’ve heard the big announcements, but today I wanted to take a few minutes to go beyond the headlines to double-click on the commitments we’ve made to our partner community. Earlier this month at Global Partner Summit, you could actually feel the energy in the room as thousands of Dell Technologies partners came together to share ideas, align priorities and build even stronger partnerships. The power of the Dell Technologies partner ecosystem is undeniable. Energy, Climate Action & Sustainability.
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